I've been a loyal Wildberries customer for over two years, and I've enjoyed shopping for fashionable clothes and shoes on their platform. However, I recently had a concerning experience that I believe we all need to be aware of.
On September 29th, I discovered that unauthorized transactions had been made from not one, but all three of my credit cards linked to my Wildberries account. Even more alarming was the fact that one of these cards hadn't been used in over a year. This raised serious questions about the security of my account and the handling of my personal information.
Whether it's a result of a security breach or a system glitch on Wildberries' part, I can't say for certain. What I can say is that this incident has left me deeply concerned and feeling vulnerable.
Equally concerning is the fact that I've reached out to Wildberries' customer support regarding this issue, but as of now, I've received no response. Unfortunately, their support system lacks direct contact options, leaving customers with only the option to create a support request. Regrettably, these requests seem to linger in 'processing' status for days without any resolution or communication from the company.
Here are some crucial steps we all should take:
1. Check Your Wildberries Account: Log in and review your account activity, including payment methods and transaction history.
2. Change Your Password: If you haven't done so recently, change your Wildberries password to a strong, unique one.
3. Review Payment Methods: Remove any payment methods you no longer use or need.
4. Monitor Your Bank Statements: Regularly check your bank and credit card statements for any unauthorized charges.
Remember, our online safety is paramount. While I hope this
incident gets resolved swiftly and transparently by Wildberries, it's essential
that we all remain vigilant and take proactive steps to protect our financial
information.
Please share this post to raise awareness and ensure that others in our community stay safe while shopping online. Let's hope for a quick resolution and improved security measures from Wildberries.
