Thursday, January 30, 2014

January Most Prominent Acquisitions

The year 2014 has just started and here we are with such great changes! The largest companies started the year with new achievements – a promising start not only for them, but for many major companies that want to be the best ones. Apple is the first in the list: 

SnappyLabs is the creator of the SnappyCam app which allows the iPhone’s camera to take fast high-resolution photos. 

Microsoft Corp.acquired Parature - the leading provider of cloud-based social and customer engagement solutions. 

6.01.2014 - Verint to Acquire KANA Software, Transforming the Way Organizations EngageWith Their Customers

Verint Systems Inc. announced the signing of a definitive agreement to acquire Kana Software Inc., a leader in customer service solutions delivered both on-premises and in the cloud. 

Yahoo, having more than 400 million monthly mobile users, announced the acquisition of Aviate, a company which makes a smartphone app that automatically brings up relevant information or other apps to suit a user's activity. 

Google welcomes Nest to Google family! Google Inc announced that it has entered into an agreement to buy Nest Labs, Inc. for $3.2 billion in cash. Nest reinvents important devices in the home such as thermostats and smoke alarms. 

And who is the next? I’ll try to update you about the most important acquisitions of the year! 
Stay connected!

Thursday, January 16, 2014

Turn Your Website into Live Environment

The majority of website visitors become happy when they find live chat, especially when it’s their first visit to the website and they have lots of concerns. For sure they’ll get answers to most questions, but it will take quite a lot of time. So, the live chat button should be placed on the most visible part of your website.

What are the live chat benefits? There are lots of them; I never heard any negative feedback about "live chat "presence.

Sales Increase
It’s a proven fact that live chat increases sales. Imagine you visited a website and in the variety of choice you doubt which item to buy. You click on the live chat button and receive the needed assistance. You’re sure to make a purchase in case of a good customer experience.

Customer Loyalty
Most of the online shoppers prefer live chat to the phone. Not in all cases they can phone and speak to the rep. It’s easier and convenient to turn for help just clicking a few tabs, this can be done in most situations even then you’re at work. You have a chance of making your customers happy by offering the experience they want and in this way creating customer loyalty. Love your customers and they'll love you back!
Customer loyalty is priceless”

Customer Service Improvement
Today customer service is a key component of your business success. If the customer is treated properly and in time, your business wins. If you're out of quality, you're out of business.
“Kind words can be short and easy to speak, but their echos are truly endless”

Competitive Advantage
Always remember that competition is one click away! Give customers the experience they expect and even more and you’ll keep them by your side forever.
“If you’re not serving the customer, your job is to be serving someone who is”

Customer Feedback
While contacting with your customers, you can ask for a feedback. I have no doubt if you satisfied the customer, he’s sure to give you an innocent feedback, which is the most valuable thing for your company. Build real relationships with your customers, focus on your customer's needs, requirements and questions and your company will benefit!
“Your most unhappy customers are your greatest source of learning”