Generations Living in the Present High -Tech World

We live in an age when one can meet seven different generations - radically different ones. Each generation has its characteristics, interests, attitude, likes and dislikes, and each approaches technology and life quite differently.

Incredible technological changes made it difficult to live in the same society with many of them. For such a broad topic, I went in search of generations existed in the 20^th century. According to which there have been five generations living in 20^th century and the division of every “generation category” differs, depending on the age range of 18 to 25.

20^th Century Generations:

GI Generation/Greatest Generation - born 1901-1926

Mature/Silents - born 1927- 1945

Baby Boomers - born between 1946 and 1964

Generation X - born between 1965 and 1980

Generation Y/ Millennial - born between 1981 and 2000

Prior to these generations, Lost Generation (1883-1900) also existed. But one can hardly find people living at present or who knows, maybe there are some.

While speaking about technology we come across Baby Boomers most of all, who have lots of difficulties with this innovative world. Generations before Baby Boomers have nothing to do with technology; they are so far from it and live their calm life without even realizing what they miss. On the contrary Baby Boomers try to keep pace with the innovations and the most complains come from their side. That’s why many modern technologies like co-browsing, live chat, screen sharing and many others come to help them.

Generations coming after Baby Boomers very much differ not only from Baby Boomers, but from each other. The Generation X is not very much interested in traditional perks and needs to make clear what they are looking for (having patience to wait), the Generation Y loves challenge, they are flexible, multi- tasking, true team players, but want everything right now.

As for the 21^st century, here we already have two generations, and I guess that if before the category range was big enough (18-25 years), now it will change faster, as everything in this world changes at such an enormous speed.

21^st Century Generation:

Generation Z/Boomlets – 2001- 2009

Generation A/Alpha, 2010-2025 

I’m almost sure that at the end of the 21^st century today’s new generations may appear in the same situation as Baby Boomers. Life is like a marathon, and you should run fast to keep up with all the new things.

Turn Your Website into Live Environment

The majority of website visitors become happy when they find live chat, especially when it’s their first visit to the website and they have lots of concerns. For sure they’ll get answers to most questions, but it will take quite a lot of time. So, the live chat button should be placed on the most visible part of your website.

What are the live chat benefits? There are lots of them; I never heard any negative feedback about "live chat "presence.

Sales Increase

It’s a proven fact that live chat increases sales. Imagine you visited a website and in the variety of choice you doubt which item to buy. You click on the live chat button and receive the needed assistance. You’re sure to make a purchase in case of a good customer experience.

Customer Loyalty

Most of the online shoppers prefer live chat to the phone. Not in all cases they can phone and speak to the rep. It’s easier and convenient to turn for help just clicking a few tabs, this can be done in most situations even then you’re at work. You have a chance of making your customers happy by offering the experience they want and in this way creating customer loyalty. Love your customers and they'll love you back!

“Customer loyalty is priceless”

Customer Service Improvement

Today customer service is a key component of your business success. If the customer is treated properly and in time, your business wins. If you're out of quality, you're out of business.

“Kind words can be short and easy to speak, but their echos are truly endless”

Competitive Advantage

Always remember that competition is one click away! Give customers the experience they expect and even more and you’ll keep them by your side forever.

“If you’re not serving the customer, your job is to be serving someone who is”

Customer Feedback

While contacting with your customers, you can ask for a feedback. I have no doubt if you satisfied the customer, he’s sure to give you an innocent feedback, which is the most valuable thing for your company. Build real relationships with your customers, focus on your customer's needs, requirements and questions and your company will benefit!

“Your most unhappy customers are your greatest source of learning”