The majority of website visitors become happy when they find live chat, especially when it’s their first visit to the website and they have lots of concerns. For sure they’ll get answers to most questions, but it will take quite a lot of time. So, the live chat button should be placed on the most visible part of your website.
What are the live chat benefits? There are lots of them; I never heard any negative feedback about "live chat "presence.
It’s a proven fact that live chat increases sales. Imagine you visited a website and in the variety of choice you doubt which item to buy. You click on the live chat button and receive the needed assistance. You’re sure to make a purchase in case of a good customer experience.
Most of the online shoppers prefer live chat to the phone. Not in all cases they can phone and speak to the rep. It’s easier and convenient to turn for help just clicking a few tabs, this can be done in most situations even then you’re at work. You have a chance of making your customers happy by offering the experience they want and in this way creating customer loyalty. Love your customers and they'll love you back!
“Customer loyalty is priceless”
Customer Service Improvement
Today customer service is a key component of your business success. If the customer is treated properly and in time, your business wins. If you're out of quality, you're out of business.
“Kind words can be short and easy to speak, but their echos are truly endless”
Always remember that competition is one click away! Give customers the experience they expect and even more and you’ll keep them by your side forever.
“If you’re not serving the customer, your job is to be serving someone who is”
While contacting with your customers, you can ask for a feedback. I have no doubt if you satisfied the customer, he’s sure to give you an innocent feedback, which is the most valuable thing for your company. Build real relationships with your customers, focus on your customer's needs, requirements and questions and your company will benefit!
“Your most unhappy customers are your greatest source of learning”