The majority of website visitors become happy when they find live chat, especially
when it’s their first visit to the website and they have lots of concerns. For
sure they’ll get answers to most questions, but it will take quite a lot of
time. So, the live chat button should be placed on the most visible part of
your website.
What are the live chat
benefits? There are lots of them; I never heard any negative feedback about "live chat
"presence.
Sales Increase
Sales Increase
It’s a proven fact that live chat increases sales. Imagine you visited a
website and in the variety of choice you doubt which item to buy. You click on
the live chat button and receive the needed assistance. You’re sure to make a
purchase in case of a good customer experience.
Customer Loyalty
Most of the online shoppers prefer live chat to the phone. Not in
all cases they can phone and speak to the rep. It’s easier and convenient to
turn for help just clicking a few tabs, this can be done in most situations
even then you’re at work. You have a chance of making your customers happy by
offering the experience they want and in this way creating customer loyalty. Love
your customers and they'll love you back!
“Customer loyalty is priceless”
Customer Service Improvement
Today customer service is a key component of your business success. If the
customer is treated properly and in time, your business wins. If you're out of
quality, you're out of business.
“Kind words can be short and easy to speak, but their echos are truly
endless”
Competitive Advantage
Always remember that competition is one click away! Give customers the
experience they expect and even more and you’ll keep them by your side forever.
“If you’re not serving the customer, your job is to be serving someone
who is”
Customer Feedback
While contacting with your customers, you can ask for a feedback. I have
no doubt if you satisfied the customer, he’s sure to give you an innocent
feedback, which is the most valuable thing for your company. Build real
relationships with your customers, focus on your customer's needs,
requirements and questions and your company will benefit!
“Your most unhappy customers are your greatest source of learning”
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