Customer Service, Technology, Social Media - all in one place!
Wednesday, May 8, 2013
The Traditional Support Channel Persists!
As a confirmation of my last post about call centers
continuing to be the center of reliable and customer-friendly communication,
I’d like to share an Infographic with some great facts and statistics by Zendesk:
79% of customers still prefer to use
the telephone to interact with a customer service center and only 12%
prefer to use web chat (though that number continues to climb!)
72% of companies are aware of their
customers’ preference and place value on their call centers.
An interesting fact about agents’
gender: 71% of agents are female and only 29% male.
Clearly call centers will continue to play a big role in
many companies’ success, driving high customer satisfaction scores and ongoing