On daily bases people use different screen sharing solutions and many of them never think that co-browsing is something different from it. With traditional screen sharing a rep can see everything that’s on the presenter’s computer, including all the open tabs, applications, documents and programs. The rep can also control everything on the presenter’s computer. A great way in dealing with some close friends or relatives, no more!
If you’re a serious company you cannot use screen sharing. It’s a problem for customers who might have a concern allowing a rep to access the entire desktop. In other words it’s a security headache for the companies who want to show some private data. And here the most customer-friendly technology comes to help.
Collaborative browsing, also known as co-browsing is a relatively new technology which enables the simultaneous viewing of specific web pages by more than one individual. It is helpful in solving different problems. Nowadays many companies use it to offer a live help to their customers. Co-Browsing lets the rep to remotely see only the page the customer is on at the moment. Effectively, co-browsing allows a company and a customer to "be on the same page." This makes co-browsing much more secure than traditional screen sharing, especially dealing with sensitive information. No user downloads or installations are needed for co-browsing!
Co-browsing is deployed across nearly every industry starting from online education, insurance companies, banking, governmental segments, etc. (even army uses it to provide a place to meet 24/7 for the people and organizations engaged in keeping the peace). It’s widely used for customer/sales support, shopping, trainings, collaboration, transactions. Imagine how easy it will be to conduct sales using co-browsing! Call center agents use co-browsing to help customers navigate the company website. It’s also useful for group projects requiring joint information access between users. Plus to all its numerous benefits, the most important thing is that co-browsing guaranties security while sharing your web.
Visit LiveLOOK right now and we’ll help you surf the web! Make your web shareable!